AI Helpdesk & Call Center Agents — connected to your data via MCP
Deploy 24/7 agents that answer, resolve, and take action. Future Smart Support uses the Model Context Protocol (MCP) to connect AI to your knowledge bases, tools, and workflows — securely and reliably.
- No-code onboarding
- Secure by design
- Multi-channel: chat, email, voice
What our agent can do
- Answer FAQs with up-to-date knowledge
- Create/Update tickets in your helpdesk
- Authenticate customers and track SLAs
- Escalate to human with full context
- Transcribe & summarize calls
About Future Smart Support
We build production-grade AI agents for support teams. Our approach is simple: keep your data in your systems, connect via MCP connectors, craft robust prompts & policies, then observe and iterate with analytics.
How it works
Connect via MCP
Use MCP clients/servers to securely expose your knowledge bases (e.g., docs, CRM, wiki) and tools (e.g., ticketing, order status) to the agent.
Design prompts & policies
Guardrails, escalation rules, tone, language, and workflows are baked into modular prompts with clear fallbacks.
Deploy everywhere
Serve the same agent on chat, email, and voice. Log actions, track KPIs, and continuously improve with feedback loops.
Key features
Secure data access
Your data stays in place. Agents fetch context on-demand via MCP with least-privilege permissions.
Actionable agents
Not just answers: create tickets, update records, send emails, and more using tool calls.
Voice-ready
Natural phone support with transcription, call summaries, and CRM logging.
Multi-language
Serve customers in Arabic and English with consistent tone and policy.
Observability
Session replays, red-team prompts, guardrail metrics, and continuous evaluation.
Fast onboarding
No-code starter plus expert configuration for complex environments.
Use cases
E‑commerce support
Order tracking, returns, product Q&A, and automated follow‑ups.
Banking & fintech
Account questions, card disputes triage, KYC reminders with human escalation.
Healthcare
Appointment scheduling, pre‑visit checklists, and post‑call summaries.
Contact us
Ready to explore an AI agent for your team? Send us a message and we’ll get back to you shortly.
- Email: Send Us an Email
- Domain: FutureSmartSupport.com